Looma respects your privacy by guaranteeing the complete confidentiality of the information you provide.Only data such as email and name are stored in our database to improve our relationship.This way, we can always offer you the best products and services. All of our eCommerce technology focuses not only on functionality but also on the security of user data, including personal and payment information. Your credit card number is used only by the payment processor and only during the purchase process, and is not stored in any file after the transaction.The financial transaction is processed exclusively through the payment gateway, offering complete purchase security. Your email address will be used solely to contact you about your orders or to communicate promotions and new releases on our website, and you may cancel your use of it at any time. Sharing of our customers' personal information may only occur, solely and exclusively under court orders for investigation purposes, as well as at the customer's own request. If you have any questions or suggestions regarding our privacy policy, please contact us. Looma guarantees the security of your purchase and respects your privacy.

Looma respects your privacy by guaranteeing the complete confidentiality of the information you provide. Only data such as email and name are stored in our database to improve our relationship. This way, we can always offer you the best products and services. All of our eCommerce technology focuses not only on functionality but also on the security of user data, including personal and payment information. Your credit card number is used only by the payment processor and only during the purchase process, and is not stored in any file after the transaction. The financial transaction is processed exclusively through the payment gateway, offering complete purchase security. Your email address will be used solely to contact you about your orders or to communicate promotions and new releases on our website, and you may cancel your use of it at any time. Sharing of our customers' personal information may only occur, solely and exclusively under court orders for investigation purposes, as well as at the customer's own request. If you have any questions or suggestions regarding our privacy policy, please contact us. Looma guarantees the security of your purchase and respects your privacy.

We work with international suppliers from the United States, Europe, and Asia to always guarantee the best price and quality!
Our suppliers will ship your product directly from the factory to you.
Delivery times will be between 10 and 25 business days.
If there are customs delays and the order is held in the United States, this time until release does not count as delivery time.
We take care to choose suppliers who, in addition to offering price and quality, also expedite shipping times.
After the stipulated delivery time, we recommend contacting the Post Office to clarify the reason for the delay.
If the Post Office does not have your order, please contact us immediately so we can check with our suppliers.
If we confirm that there is a problem with the logistics of your order, we will issue a FULL refund immediately after these verification steps.
The tracking code for your purchase will be sent by email within 5 to 10 business days after your order is confirmed.

At Looma, customer trust and satisfaction are at the heart of everything we do. We are committed to offering high-quality beauty products and ensuring an elegant, transparent, and secure shopping experience.

This policy complies with the UK Consumer Rights Act 2015 and the Distance Selling Regulations, ensuring full consumer protection for all online purchases.

All Looma products undergo strict quality control before dispatch. However, if you are not fully satisfied with your purchase, you may request a return or refund under the terms described below.

1. Right of Withdrawal and Return Period

Customers have the right to return any product within 14 calendar days of delivery, without the need to provide a reason.

Returned items must be unused, unopened, and in their original packaging, including all accessories, gifts, and labels, along with proof of purchase.

For hygiene reasons, opened or tested cosmetic products cannot be returned unless they are defective.

2. Faulty or Damaged Products

If you receive a defective or damaged product, please contact us within 7 working days of receipt, including photos or videos of the issue.

Once verified, Looma will offer replacement, repair, store credit, or full refund, depending on availability and customer preference.

All shipping costs related to defective product returns are fully covered by Looma.

3. Refunds

After receiving and inspecting the returned product, Looma will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 10 business days, credited to the original payment method.

Refunds include the product value only, excluding shipping fees, unless the product was faulty or incorrectly shipped.

4. Shipping Costs

If the return is due to a change of mind, return shipping costs are the customer’s responsibility.

We strongly recommend using a trackable postal service, as Looma cannot be held responsible for lost packages.

In cases of defective products or shipping errors, Looma will cover all shipping costs.

5. Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns for:

• 
  Used or opened items;
  
• 
  Promotional or sale items;
  
• 
  Gift cards or vouchers.
  

6. Processing Time

All return, inspection, and refund processes will be completed within 14 business days after receipt of the returned product.

7. How to Request a Return or Refund

To start the process, please contact our support team:

📧 contact@storelooma.com

Include the following:

• 
  Full name;
  
• 
  Order number;
  
• 
  Reason for return;
  
• 
  Photos or videos if applicable.
  

Our team will reply within 2 business days with full instructions.

8. Looma’s Commitment

At Looma, we believe beauty should be effortless and trustworthy.

Every return request is handled with care, respect, and professionalism.

Our mission is to ensure that every customer feels valued and confident — from checkout to delivery.